Normal delivery: within 3 to 10 business days from the date of order.
For orders placed before 12:00 p.m., we will try to deliver on the same day.

However, the following cases are excluded.
When there is prior notification of shipping delays.
When there is a national holiday, Bon vacations, year-end and New Year holidays, etc.
When there is a concentration of orders due to the sale of new products, etc.

Please note that the delivery time is subject to the service of the shipping company and may be delayed due to weather or traffic conditions.
Please note that delivery time cannot be specified in some areas (counties and islands). Please understand this in advance.

Please note that all orders received after 12:00 pm on Saturday will be processed on the following Monday. (We do not ship on Sundays and holidays.)

Shipping Policy Due to Warehouse Transfer] *Updated: September 9, 2022

We will be transferring the warehouse where we manage the shipment of our products. As a result, shipping will be temporarily suspended from September 10 (Sat.) to September 15 (Thu. ), 2022.

All orders received by 12:30 p.m. on September 9 (Fri. ) will be shipped on the same day.
You will be able to make purchases at the LÝFT ONLINE STORE during the suspension period.
Orders received during the suspension period will be shipped sequentially from the resumption of shipments on Friday, the 16th.
*The resumption of shipment may be delayed or delayed depending on the transfer situation.

We apologize for any inconvenience this may cause to our customers. If you have any other questions, please contact us.

We charge the following delivery fee per order.

Nekoposu delivery】
¥440(tax included)
(*Only for individual purchase of T-shirts and tank tops except for some items)
(*Cash on delivery is not available)

Normal delivery】
¥880(tax included)
*For delivery to Okinawa, ¥1,760(tax included)

【Free delivery】
Purchases over ¥20,000(tax included)

LÝFT charges the following cash on delivery (COD) handling fees (excluding tax) when you specify the payment method as COD.

Less than 10,000 yen: 300 yen
More than 10,000 yen to less than 30,000 yen: 400 yen
More than 30,000 yen to less than 100,000 yen: 600 yen
More than 100,000 yen to Up to 300,000 yen:1,000 yen

*Fee will not be charged for credit card orders.
Coupons cannot be used to pay for shipping and handling fees listed above.

LÝFT does not allow you to specify the day of the week or delivery time.
If you wish to specify the delivery date and time, please contact the designated delivery company listed in the shipping confirmation e-mail.

We are unable to cancel or change the contents of an order after it has been confirmed at
because the order will automatically proceed to shipping as soon as the order is confirmed by our system.

We apologize for the inconvenience, but we would appreciate it if you could check
that there is no mistake in your order and enjoy your shopping experience.

If there is an incomplete address on your order, we will give priority to shipping the order to the customer who has entered the correct address at
.

Therefore, please allow us time to correct the incorrect address and
may take longer than usual to ship your order.

Please note that the following information is often incorrect.
We appreciate your cooperation in providing a correct address.

Zip code
・Customers with "000群"
・Wrong address
・Number not entered
・In case of a house, please enter "一家" or "なし" *Please leave the address as it is.
Please leave it as it is. -English address for domestic addresses
-Use of space in the phone number

Orders can also be placed from outside Japan.
The language will be changed based on your device's settings.

International shipments will be shipped within 3 to 10 business days from the date of order.
Depending on the destination country, it may take longer than domestic delivery.
Please understand this in advance.

For international orders, you can choose from credit card, Amazon Pay, Shop Pay, or Google Pay.

Cash on delivery and deferred payment are not available for orders shipped overseas.

For international orders, the day of the week and delivery time cannot be specified.

Please enter your information in alphabetical characters.
Please do not use Kanji, Hangul, Arabic, or any other non-alphabetic characters, as they may cause errors.

Depending on the destination country, customs duties and import taxes may apply at customs clearance.
Please note that the amount of taxation will be determined at customs clearance.
If customs duties or import taxes are incurred, you will be asked to pay them upon receipt of the goods.
For more information, please contact the competent customs authorities.

Due to COVID-19, the number of airline flights has been reduced, and as a result, the price of overseas shipping has increased.
We apologize in advance for any inconvenience this may cause.

If you find a defective product, please contact us through the chat on our website at
. We apologize for the inconvenience.
We will respond with a full refund.

■About Tops
LÝFT offers a new sporty fitness type and casual line.
The tops are designed to follow the contours of the body and flatter the lines of the body, and the
stretchable fabrics allow for stress-free training.

Pants
LÝFT pants are graded and designed to fit the Japanese body shape.
Please check the size chart on the following page.

While reproducing the high functionality intended for training,
offers a luxurious design that can also be used for town use.

Check the size chart.

LÝFT accepts the following credit cards

JCB
・VISA
・MasterCard
・AMERICAN EXPRESS

If you wish to pay by a credit card other than those listed above, please choose PayPal.

If you are unable to complete payment, please contact your payment processor at
.
If you are unable to complete the payment, please contact your payment processor at .
　Please enter your address in Japanese.

This is a "pay later (payee)" service that allows you to pay for your order after it arrives.
Please pay for the product at a convenience store or bank in the month following the month of the order.
For details, please refer to "About deferred payment" on this page.

JCB
・VISA
・MasterCard
・AMERICAN EXPRESS
・DISCOVER
・Union Pay
・Debit cards with international brands (Visa Debit, etc.)

*When using PayPal, we cannot accept addresses in English. Please correct your address in Japanese. Please correct your address in Japanese.

LÝFT does not accept payment by bank transfer.
Please place your order using other payment methods.

To pay from a bank account, you must set up an account transfer.
Once you have registered a bank account that allows account transfer settings and completed the account transfer setup, you can pay from your
bank account, receive payments, and withdraw the balance to your bank account.
Identification procedures are also completed immediately.
Please note that account transfer setup is not available for corporate customers.

Click here for detailed procedures.

If you cancel, refuse to receive, or are absent for an extended period of time and do not receive your order, you will be responsible for the round-trip shipping costs.
If you ship COD, you will also be responsible for the COD fee.
We reserve the right to refuse any future orders.

All you need is your e-mail address and cell phone number.
Enter your e-mail address and cell phone number, then enter the 4-digit verification code sent to you via SMS to complete your purchase.
You can easily buy what you want wherever you are with just one mobile phone.

Three installment payments with no installment fees
No matter how many times you make purchases in a month, you can make one payment in the following month at a convenience store or bank.
You will be notified by email and SMS, so no paper bill!
With the app, all you have to do is show the barcode at the convenience store.

Pay by the following month
Pay at a convenience store or bank by the 10th of the following month for purchases made from the 1st to the last day of each month.
No paper invoice as it is sent via email and SMS.
With the app, all you have to do is show the barcode at the convenience store.

Learn more

(1) Add to cart as usual.
Select "Pay later (Paidy)" as a payment method.
Enter your email address and phone number
④ Enter the 4-digit verification code sent by SMS to your cell phone number
⑤ You will receive your order from the store.
⑥Pay once in the following month at a convenience store or bank.
　You will be notified by email and SMS, so there is no paper bill.
　With the app, just show the barcode at the convenience store.
⑦Pay at any bank, major convenience stores nationwide, etc.!

No matter how many times you make purchases in a month, you can pay once in the following month at a convenience store or bank.
No paper invoices because you will be notified via email and SMS!
With the app, just show the barcode at the convenience store.

* A separate payment fee will be charged for payment at a convenience store (maximum 356 yen per transaction including tax).

For credit card processing, please contact
. Support for credit card processing seems to vary depending on the convenience store.
We apologize for the inconvenience, but please check directly with the convenience store where you would like to make your payment at
.

You will be notified by email and SMS, so there is no paper invoice.

You can check your Paidy usage in MyPaidy.
Please check https://my.paidy.comにログインの上 and
billing details with your mobile number and email address.

Upgrade for free to "Paidy Plus" from the Paidy app to
for 3 subsequent payments with zero installment fees and
to check your spending limit!

3-fold deferred payment can be applied for with a minimum spending amount of 3,000 yen per transaction.
3-fold deferred payment is not available at some online stores.

The maximum amount is only a guideline.
The system will automatically screen your application each time you use the service.
Depending on the results, you may not be able to use the service even if you are within the maximum amount.

Buy now, pay later, zero fees.

One click to pay your credit card in 3 installments with no installment fees. Zero interest and fees.

- Register once and check out in just 30 seconds the second time.

- Payments are automatically debited every 4 weeks.

If you select "Free Installment Payment by Credit Card (Smartpay)" as your payment method and are purchasing with Smartpay for the first time, you will need to create a new account.

After that, the process will be simplified so that you only need to confirm your purchase to complete your purchase.
You can choose from the following three payment methods

(1)Credit card
(2)Apple pay
(3)Google pay

Your registered debit or credit card, Apple pay or Google pay will be automatically charged every 4 weeks according to the payment schedule displayed at the time of settlement.

For more information, click here.

PayPal is a
"secure" and "easy" online payment service used by over 250 million people worldwide.

Just log in. Easy to use.

Register your credit card, debit card, or bank account with your PayPal account at
and log in for easy payment.

For more details, please click here.

About Apple Pay

Apple Pay makes shopping with your iPhone, iPad, Apple Watch, or Mac convenient and easy. And it's safe, secure, and secure.

For more details, please refer to the Apple Pay User Guide.

You can select this option while browsing in Safari.

With Google Pay, you can easily pay for Google services such as Google Play and Chrome with cards registered to your Google Account. No additional information is required.

Google Pay is available when you are using Google Chrome.

Please refer to the following page for the User Guide.

Google Pay User Guide

If the product is damaged or you receive an item that is not what you ordered, please contact us at
within 7 days of receiving the product and return it to us, freight collect.
We will replace it immediately.
However, we do not accept returns or exchanges in the following cases

Products that have been opened or used once
・ Products that have been damaged or scratched by the customer
・ If you return the product without prior notice

You can skip this step from My Page. You will receive an e-mail after successful completion. Please specify the number of times you would like to skip the order by clicking the [Skip] button.

Click the Change Payment Method button in My Page and you will receive an e-mail with a link to change your information.
You can change your information from there.

You can cancel your subscription by clicking the "Cancel Subscription" button on "My Page".
Orders that have already been paid for will not be cancelled.

Only credit cards and PayPal are accepted.
Cash on delivery and carrier payments are not accepted.
In the case of a subscription purchase, the order will be automatically processed according to the period and frequency selected by the customer from the first order, and payment will be made when the order is confirmed.

Please send us your name and order number at least 7 days before your next order.
Please send us your name and order number at least 7 days before your next order.
If you do not send us your name and order number by 7 days, we will change your order from the next one.

We do not accept exchanges or returns of merchandise for reasons attributable to the customer.

Exceptions to this include cases where a defective product is found or an item arrives that is not in accordance with the order, in which case the exchange or return will be made as soon as possible.
Please refer to the "Conditions for Returns and Exchanges" below for the conditions of returns.

If you wish to exchange a size, please check our Good Item Exchange Service.

We automate
the shipping of products to customers from order confirmation.
Because delivery is processed immediately after an order is confirmed,
is unable to accept cancellations after an order has been confirmed.
Please understand this in advance.

If the product is defective, or if an item arrives that is different from your order, we will exchange or return it.
If an item is damaged by normal use, we will repair it free of charge within 14 days from the date of delivery, except for some items.
However, if we are unable to repair the item, we will replace it or refund your money.

Please contact us via chat with a description of the defective part.
Contact us

We do not repair damage caused by normal use after 14 days of product arrival.
Please keep the product in a safe place because the terms and conditions for return and exchange also apply.
　(7 days and the initial defective part is excluded)

1. for the customer's convenience
2. merchandise received more than 7 days after delivery
3. merchandise returned without prior notification
4. merchandise purchased outside of our stores or online store.

How to return the product (only in case of defective product or incorrectly shipped product)
Please return the product in the same condition it was delivered (with the bag, case, tags attached to the product, etc.).
Please keep the copy of the shipping slip until the procedure is completed.

Please keep the receipt of the shipping slip until the procedure is completed.

The return period shall be notified to
our store by contacting us within 7 days of receipt of the product.

We cannot accept returns or exchanges if any of the following apply.
Items that have been worn normally
- Items with tags or price tags removed
- Items with wrinkles, stains, or odors after arrival
- Items that have been washed, cleaned, hemmed, or repaired by the customer
- Items with damaged packaging
- Items that directly contact the skin such as swimwear or innerwear
- Items that have tobacco, perfume, or other odors attached due to trial fitting, etc. Items with odors such as cigarettes, perfumes, etc. that are attached to the item
・ Items that have scratches or stains on the item or outer box caused by the customer
・ Other items that are judged to have obvious signs of use after being checked upon arrival at our company.

We also do not accept returns or exchanges for the following items:
1, discounted items such as set items and sale items
2, exchange for another item
*Response will be exchange for the same item, or refund if the item is out of stock.

Upon receipt of the returned merchandise, we will check the merchandise in accordance with our return policy.
Once we confirm that the returned merchandise is eligible for return, we will contact you and transfer the funds to your designated account within 7 business days at
.

The shipping cost for returning the above-mentioned applicable items will be paid by
. Please send the items with a freight collect slip.

Please send the item(s) back to us with a freight collect slip.

If you decline (refuse) to
receive an item that has been shipped COD, the item will be returned to the store.

If an item is returned to us due to a refusal to accept COD, we may charge you for the round-trip shipping fee,
the COD fee, and packing materials.
In such cases, we will charge the actual shipping costs for the round-trip shipping.

In such cases, the actual cost of the round-trip shipping will be charged.
Even if a product is marked as free shipping, we will charge you the actual shipping cost since we bear the shipping cost.

In mail order sales, you are considered to have the intention to purchase and pay for the product when you place an order.
The Mail Order Sales Law is established, and both parties are responsible for sales and purchases.

We may take legal action against you if you refuse to accept cash on delivery (COD) or if you fail to pay the return shipping costs incurred due to a long absence from home,
COD fees, packing material fees, etc.

Please understand that we will refuse any future transactions with customers who have a history of refusal to accept COD.

We appreciate your understanding and cooperation.
*In addition, this excludes cases where we have received prior confirmation due to a mistake, etc.

After shipment, we will keep your parcel for a maximum of 7 days regardless of the reason.
If there is an absence slip, please contact the nearest store listed on the absence slip to request re-delivery as soon as possible.
Please be sure to pick up your package.

In the unlikely event that you do not pick up your parcel after the storage period,
your parcel will be returned to our store.

Therefore, we may charge you
for the return shipping fee, COD fee, and packing material fee if your package is returned to us due to the expiration of the storage period or other reasons.
In this case, please contact us in advance.

If you do not contact us, your order will be automatically cancelled.

If you are unable to receive your parcel and wish to have it reshipped, please contact us at
[Payment method other than cash on delivery]. You will be responsible for the return shipping costs and the shipping costs for reshipment.

Also, please note that we may restrict your next use of
if you have a history of transactions in which your parcel was returned without being received due to a long period of absence.

In the case of resending, we will send your package once we have received your confirmation of your intention to resend the package and the above items.
*We will return the product to our inventory at the time it is returned, so we may not be able to provide the product even if you request reshipment.
In such cases, we will still charge you for the round-trip shipping fee, COD fee, and packing material fee that we have incurred.

This is a service that allows you to exchange your purchased item for a different size if it does not fit.

For exchange conditions, please check the following items.

First of all, this service is available only if you agree to
[Terms and Conditions for LÝFT Exchange Service/Returns/Exchanges] and shipping cost.

Shipping charges for exchange of defective products

The customer is responsible for shipping costs.

Please send the item(s) to us by prepaid post first.

Please send the item(s) to us by freight collect first, and then we will send it to you.

Please note that we will not be able to receive the item if you pay on delivery, and it will be returned to us as is.

Please note that we will not be able to pick up your order if you pay on delivery.

When we send the items to you, it is necessary to purchase the ticket

Please note that we will not be able to accept your payment.

Please note that we currently do not accept any payment methods other than credit card payment.

Shipping fee from our company to the customer

Domestic: 880 yen

Okinawa 1,760 yen

For orders from overseas, shipping charges will be calculated on a country-by-country basis according to the weight charge.

If the returned product does not meet the conditions for exchange, we will send the product back to the customer with cash on delivery. Please note that the exchange fee is subject to availability and type of product.

Please note that this service may not be available depending on stock availability and product type.

Contact from our customer service to ensure stock availability.

Please be sure to contact us before shipping your order.

1) Customer-specific " Chat Service (LYFT Concierge Please send us the following information from the "Chat Service (LYFT Concierge)".

Your name
・Furiganame
・Contact information
・Order number
・Product
・Reason for exchange

Our staff will contact you after confirming your information.

2) Send the product to LÝFT

After receiving a reply from LÝFT via chat, please send the item(s) back to us.

Please wrap the item(s) carefully to avoid damage during shipping.
We will not be able to guarantee any damage during shipping.
Please note that it may take a few days for us to check your package after we receive it.

MICO Jingumae 2-A, 4-25-13 Jingumae, Shibuya-ku, Tokyo 150-0001

LYFT Product Management Department
Customer Service

Please ship prepaid.
Please note that we do not accept payment on delivery.

This service is only available when we have the product in stock. Please note that we may not be able to provide this service even if we have the product in stock due to the sales situation. Please understand this in advance.
If we do not have the item in stock, we will not be able to accept the return of the item. Please understand this in advance.

3) If the item is deemed eligible for exchange after arrival

LÝFT will send you confirmation details via chat.
Please send us the order form for the exchange or pay the shipping fee via chat.

Please note that cash on delivery and bank transfer are not available. Please understand this in advance.

To purchase shipping tickets

Once your purchase is confirmed, we will send you the replacement product immediately from the next business day.

All communications regarding your order will be sent to the following e-mail address for notification.

[lyft@e-mail-lyft-fit.com]

If you are not able to receive the e-mail, please check the following items.

■ If you are not receiving
email notifications in your spam or other email folders, it may be in your
spam or junk folder.

Please check your spam folder to make sure you are not receiving notifications from the following email address.

[lyft@e-mail-lyft-fit.com]

-Apple Mail
-Outlook
-Thunderbird
-iOS Mail for iPad and iPhone
-Gmail for Android
-AOL Mail Gmail (web app)
-Office 365
-Yahoo! Mail
-Outlook. com

■Domains to register to receive e-mail
-
e-mail-lyft-fit.com
-
Please register your domain in the "Domain Designated Receiving List" so that you can receive e-mail.

How to register (operation procedure may differ depending on the model)
1. Start the E-mail application
2. [E-mail settings] → [Change address/other settings] → [Connect] (packet communication charges will be incurred.) →Go to [Junk e-mail filter settings/confirmation] → [Enter PIN] → [Go to Inbox list/address book reception settings].
3. Select Enable in [Inbox settings], paste "e-mail-lyft-fit.com" or "lyft-fit.com" in the input field [domain Please specify [match] and register.

We will send you emails from "lyft@" for transactions and notifications from the site.
If you have specified "lyft@" or any other domain name as a forwarding address and rejected it, you may not receive the message even if you specify the domain name.
Please add "e-mail-lyft-fit.com" to your designated recipient list.

■ Junk e-mail filter settings
If you have set the following settings in your junk e-mail filter [individual settings other than the above], you may not receive
mail magazines and e-mails.
- "Spoofing restrictions" = "(High) setting"
- "HTML e-mail restrictions" = "Restrict"
- "URL URL link restrictions" = "Restrict"

If you have changed the setting, [Change] → Individual setting
Confirm the change [OK] → The registration completion screen will be displayed and the setting is complete.

*For details, please refer to au.com. (Go to an external site)

■Domains to register to receive
-
e-mail-lyft-fit.com
-
Notifications of transactions, etc. are delivered by e-mail from "lyft@".
If you have rejected the "lyft@" account (domain forwarding), you may not receive the email even if you have specified the
domain.
Please add "lyft@e-mail-lyft-fit.com" to your designated recipient list.

How to register
1. Start SP mode mail application
2. Go to [Mail Settings]-[Other]-[General Mail Settings]
or click here to open the mail settings screen
3. From the "Mail Settings" screen, select the "Advanced/Unlock" button under "Advanced/Other Settings"
4. Enter your SP mode password and click [Confirm].
From the "Anti-spam E-mail Settings" screen, check "Settings" under "Receive/Reject Settings" and select the "Next" button.
6. From the "Receive/Reject Settings" screen, select the "Receive Settings" button in Step 4.
7. From the "Receive Settings (1)" screen, select the domain name or address you wish to receive individually under "Individual Receive/Reject Settings" and select the domain name or address you wish to receive individually from the "Receive Settings (2)" screen. Enter the domain name or address you wish to register to receive messages from in the "Reception Settings (1)" screen and select the "Register" button.
8. The "Configuration Completion" screen will be displayed, and the settings are complete.

■Domains to register to receive
-
e-mail-lyft-fit.com
-
Notifications of transactions, etc. are delivered by e-mail from "lyft@".
If you have rejected the "lyft@" account (domain forwarding), you may not receive the email even if you have specified the
domain.
Please add "lyft@e-mail-lyft-fit.com" to your designated recipient list.

How to register
1. Start your browser and select [My SoftBank] from your bookmarks
or click here to open the mail setting screen
*If you are not logged in, please select the [Login Here] button and enter your cell phone number and password to login.
2. Settings (SMS/MMS)] button
3. Select the [Block Junk E-Mail] button on the left side of the screen
4. Select [Click here for individual settings]
5. Select [Allow Receiving List] under [Allow Receiving/Refuse Settings]
6. Enter the domain to be registered for receiving from the [Allow Receiving List Settings] screen and select the [Backward Match] check box. Check the "Backward match" check box and select the "Configure" button.
7. The "Configuration Complete" screen will be displayed and the configuration is complete.

Click here for a detailed explanation of the " ≫ " setting.

LÝFT offers a "Frequently Asked Questions" and a "Chat Service (LYFT Concierge)".

<<Contact LÝFT Concierge >>

Business hours :Monday-Friday 11:00~18:00 (Closed: Saturday, Sunday, National Holidays, Year-end and New Year holidays, etc.)
*Inquiries received outside of business hours will be responded to sequentially from business days.