Orders are delivered within 3–10 business days of your order. For orders placed by 12:00 (noon) on weekdays, we aim to ship the same day.

• Orders placed after 12:00 on Saturdays are processed the following Monday (we do not ship on Sundays or public holidays).
• Delivery may take longer during holidays, Obon, year-end/New Year, and new-product launches.
• Delivery date/time depends on the carrier and may not be met due to weather or traffic.

Within Japan

• Nekopos: ¥440 (tax incl.). Only for single purchases of T-shirts or tank tops (some items excluded; cash on delivery not available).
• Standard shipping: ¥880 (tax incl.). Okinawa: ¥1,760 (tax incl.).
• Free shipping: on purchases of ¥20,000 (tax incl.) or more.

For international shipping rates, please see the "International Shipping" section.

For cash on delivery, the following fees (excl. tax) apply.

• Under ¥10,000: ¥300
• ¥10,000–under ¥30,000: ¥400
• ¥30,000–under ¥100,000: ¥600
• ¥100,000–¥300,000: ¥1,000

No fee applies for credit card orders. Coupons cannot be used toward shipping or these fees.

We are unable to specify the day of the week or delivery time. For delivery scheduling requests, please contact the carrier listed in your shipping confirmation email directly.

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We ship within 3–10 business days of your order (delivery may take longer than domestic depending on the destination country). Please enter your address in the alphabet. Entering kanji, Hangul, Arabic script, etc. may cause errors. Day/time specification is not available.

Shipping is calculated by destination country and parcel weight, and is finalised at checkout.

In the following countries and regions, orders above a set amount ship free of charge.

• Hong Kong: 1,100 HKD / Macau: 1,100 MOP
• Taiwan: 4,200 TWD / China: 1,000 CNY
• South Korea: 190,000 KRW / Singapore: 250 SGD
• USA, Canada, Mexico: 200 USD
• United Kingdom: 150 GBP / Germany, France, Italy, Spain, Netherlands, Ireland: 150 EUR
• Australia, New Zealand: 300 AUD

*Other countries and regions are charged by weight.

*The free-shipping threshold and how much more you need to qualify are also shown in your cart.

Credit card, PayPal, Apple Pay, Google Pay, and Shop Pay are available.

*For international orders, cash on delivery, Paidy, and Japan-only payment methods (Rakuten Pay, PayPay, WeChat Pay, etc.) are not available. Available payment methods vary by region.

Because shipping proceeds automatically once an order is confirmed, cancellations or changes are not possible after confirmation. Please double-check your order before placing it.

If there is an error in your address, correcting it takes time and shipping may be delayed. The following mistakes are common—please help us by entering your address correctly.

• Incorrect postal code
• Missing "○○-gun" (district)
• Wrong or missing street number
• Writing "detached house," "none," etc. for a house (not needed)
• Entering a domestic address in the alphabet
• Spaces in the phone number

If a customer repeatedly refuses cash-on-delivery parcels or has parcels returned due to prolonged absence, we may be unable to accept further orders.

If you would like an order reshipped, we ask you to switch to a payment method other than cash on delivery, and the round-trip and reshipping costs are borne by the customer.

We are sorry to say that if repeated refusals are judged to be in bad faith, we may separately invoice the shipping and handling costs incurred.

If your account reaches a state where orders cannot be accepted, please contact customer support. Switching to prepayment only (credit card, etc.) may allow us to accept your orders again.

When using a coupon code, you cannot purchase two or more of the same item (including the same size and colour). Please change the quantity to one and continue.

Because of timing in our connection with external payment services, or multiple customers ordering at the same time, an item that was in stock when you ordered may sell out before payment completes.

In that case, not only that item but the entire order is cancelled automatically (no payment is taken). Any other items in the same order are also cancelled, so we apologise for the inconvenience and ask that you check restock status and order again.

The following are available in Japan.

• Credit card (JCB / VISA / Mastercard / AMERICAN EXPRESS)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Paidy (pay later)
• Cash on delivery
• Rakuten Pay / PayPay / WeChat Pay

*Bank transfer is not accepted. For other card brands, please use PayPal. *Available payment methods may vary by region.

A service that lets you pay after the item arrives. You can purchase with just your email address and mobile number, and pay the following month at a convenience store or bank (a 3-installment plan with zero installment fees is also available).

There is no paper invoice; you can check your usage details at my.paidy.com. *Convenience-store payment incurs a payment fee (up to ¥356 incl. tax per transaction). For inquiries about Pay-later, please contact Paidy Inc.

In principle we do not accept returns or exchanges for customer reasons. However, if an item is defective or a different item from your order arrives, we will promptly arrange an exchange or return. For size changes, please use the "Quality Exchange Service."

Within 7 days of the item arriving, please contact us via on-site chat (LÝFT Concierge) with details of the defect, then return it cash-on-delivery. We will arrange an exchange or full refund.

*Opened or used items, damage caused on the customer side, and returns without prior contact are not eligible.

• For customer reasons
• More than 7 days after the item arrived
• Returned without prior contact
• Items purchased outside the official online store
• Items that have been worn, had tags/labels removed, or have wrinkles/stains/odors, or were washed/altered/repaired
• Items with damaged packaging
• Swimwear, innerwear, and other items that touch the skin directly
• Sale items and discounted items such as sets

Except for some items, damage from normal use will be repaired free of charge within 14 days of the item arriving (if repair is not possible, we will exchange or refund). Please contact us via chat with details of the defect.

*Repairs for damage from normal use after 14 days are not accepted.

A service to exchange a purchased item for a different size or color of the same item (only when stock is available).

• Period: contact LÝFT Concierge within 7 days of the item arriving.
• Shipping: the customer covers round-trip shipping (for our shipment to you, a shipping ticket purchase / credit card payment only).
• Please return prepaid (cash on delivery cannot be accepted).

The exclusions are the same as for "When returns/exchanges are not accepted."

For defective or mis-shipped items, we cover return shipping, so please ship using a cash-on-delivery slip. After we confirm the returned item, we will refund to your designated account within 7 business days. *For the Quality Exchange Service, the customer covers shipping.

〒150-0001 Esla Harajuku Bldg. 2F, 3-25-14 Jingumae, Shibuya-ku, Tokyo — LÝFT Product Management, Customer Product Desk

Please pack in a cardboard box or tear-resistant bag before sending (we cannot cover damage in transit due to loose packing).

Tops come in a sporty fitness type and a casual line. Pants are graded and designed for the Japanese body type. For detailed sizing, please see the size chart.

Items marked "Over Size" in the product name or details are designed to be worn loosely and run about one size larger than usual.

If the item was damaged or a different item from your order arrived, please contact us within 7 days of arrival and return it cash-on-delivery. We will exchange it right away. *Opened or used items, damage caused on the customer side, and returns without prior contact are not eligible.

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Individual customers: use "LÝFT Concierge" (on-site chat). Businesses: please contact us via the dedicated business inquiry form.

Hours: Mon–Fri 11:00–18:00 (closed weekends, holidays, and year-end/New Year). Inquiries outside business hours are answered in order from the next business day.

For information on our directly managed stores, please see the STORE page. You can check each store’s address and hours.