Refund policy
■ Returns
[How returns are handled]
As a general rule we do not accept exchanges or returns.
As an exception, we do accept exchanges and returns when an item is defective, when the size differs from what was ordered, or when an item other than the one ordered arrives. Please see the conditions below.
[Main cases where exchange or return is not possible]
1. Change of mind on the customer's part
2. Items for which more than 7 days have passed since receipt
3. Items returned without contacting us in advance
* How to return (only for defective items or incorrect shipments)
Please return the item in the condition it arrived (including the bag, case and any tags attached to the item).
※ Please keep your shipping receipt until the process is complete.
[Conditions for returns and exchanges]
The return deadline is set by contacting us within 7 days of the item arriving.
We cannot accept returns or exchanges in the following cases:
・Items worn in normal use
・Items with the tags or labels removed
・Items that have developed creases, stains or odours after arrival
・Items washed, dry-cleaned, hemmed or repaired by the customer
・Items whose packaging has been damaged
・Swimwear, innerwear and other items that touch the skin directly
・Items that have picked up odours such as tobacco or perfume, for example through trying on
・Items or outer boxes scratched or soiled by the customer
・Any other item judged on arrival at our premises to show clear signs of use
We also do not accept returns or exchanges in the following cases:
1. Discounted items such as set products and sale items
2. Exchange for a different product
※ We can exchange for the same product, or issue a refund if it is out of stock.
[Good-item exchange]
・The size does not fit
・You would like a different colour
For exchanges or returns for the reasons above, we accept them only as a good-item exchange and only where you have agreed to the matters set out in [Conditions for returns and exchanges] and in the shipping costs section of [FAQ / Good-item exchange service / Conditions for good-item exchange].
※ Please see the HELP page for details.
Please contact us using the enquiry form.
※ If a returned item does not meet the conditions for exchange, we will return it to you with the shipping charged on delivery. Thank you for your understanding.
[Refunds]
We will transfer the refund to the account you specify within 7 business days of confirming arrival of the returned item.
For credit card payments, we will cancel the authorisation of the payment.
[Shipping costs]
We bear the return shipping cost for the items described above, so please send them with a cash-on-delivery shipping slip.
※ For a good-item exchange, the cost is borne by the customer.
■ Other information
Please see our Frequently Asked Questions (FAQ) page.